As a specialist recruitment agency in Business Support, we work with top Administration Assistant and senior Business Support leaders across Australia, New Zealand, and the UK. Whether you're looking to hire a permanent Administration Assistant or need a contract Administration Assistant to guide your business through change, our recruitment consultants have the expertise and market insight to help.
We’ve placed dozens of senior Business Support professionals into roles across industries, from ASX-listed corporations to fast-growing SMEs. Our understanding of the talent landscape allows us to connect employers with Business Support professionals who not only meet technical requirements but align with leadership and cultural needs too.
Whether you're an employer seeking a JOBTITLE or a candidate ready for your next career move, we can help.
Submit your resume or request top talent today - our expert specialsiation recruiters are ready to assist.
Our process begins with a detailed consultation. We meet with you to understand the role, required skills, experience level, and cultural fit. This ensures the search is tailored to your business needs.
Once the brief is clear, we promote your vacancy across job boards, LinkedIn, our AI tools, and internal database. Our recruiters also headhunt passive candidates, ensuring you reach both active job seekers and hidden talent.
We review applications, conduct phone or video interviews, verify qualifications, and check references. Only the top candidates are shortlisted, saving you time and ensuring you meet the most suitable professionals.
Shortlisted candidates are presented to you for interview. We manage scheduling, prepare candidates, and provide you with market insights to help evaluate and compare applicants effectively.
After you choose your preferred candidate, we assist with salary negotiations, and manage counter-offers. We also follow up after placement to ensure long-term success.
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
36%
of business support professionals have been asked to develop digital analytics skills.
77%
of teams won't make any alterations to existing flexible working arrangements in 2025.
58%
of business support professionals describe their team as under-resourced
Take a closer look at what’s driving hiring in your industry, from shifting employer priorities to the roles most in demand. This comprehensive report reveals the key trends shaping recruitment and workforce strategy this year, providing your business with a competitive edge in today’s uncertain labour market.
Below are answers to common questions you may have.
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