Account Manager - Hire or get hired
Your complete guide to the Account Manager Role: Duties, salary & hiring tips
Purpose of the Account Manager
The Account Manager manages relationships with existing clients, ensuring service satisfaction, account retention, and growth opportunities through regular engagement.
Account Manager's duties and responsibilities
• Client Communication:
Serve as the main contact for day-to-day client interactions.
• Renewals & Upselling:
Manage contract renewals and identify cross-sell opportunities.
• Issue Resolution:
Respond to client concerns and coordinate internal support.
• Performance Tracking:
Monitor account KPIs and prepare client reports.
• Relationship Building:
Foster long-term client partnerships through regular meetings.
Serve as the main contact for day-to-day client interactions.
• Renewals & Upselling:
Manage contract renewals and identify cross-sell opportunities.
• Issue Resolution:
Respond to client concerns and coordinate internal support.
• Performance Tracking:
Monitor account KPIs and prepare client reports.
• Relationship Building:
Foster long-term client partnerships through regular meetings.
Requirements and qualifications for a Account Manager
• 2–4 years’ experience in account management or sales
• Strong customer service and relationship-building skills
• Good understanding of sales and retention processes
• Experience using CRM systems (e.g., Salesforce, Zoho)
• Excellent verbal and written communication
• Strong customer service and relationship-building skills
• Good understanding of sales and retention processes
• Experience using CRM systems (e.g., Salesforce, Zoho)
• Excellent verbal and written communication
Hiring an Account Manager or looking for your next Account Manager job?
Whether you're an employer seeking a skilled Accounts Payable Manager or a candidate ready for your next career move, we can help.
Submit your resume or request top talent today – our expert Sales recruiters are ready to assist.
Add your custom HTML here
Our latest jobs
74%
Retaining staff was accounting leaders #1 challenge in 2022
80%
Qualified roles were the most difficult to fill for accounting leaders in 2022
55%
Hired temporary or contract staff in 2022 to fill an immediate need
Sales Market Update
The demand for sales leadership talent remains strong in 2025, with businesses continuing to prioritise candidates with technical expertise, stakeholder management skills, and commercial acumen. Hiring managers face ongoing challenges in sourcing high-calibre sales professionals, particularly in roles such as Business Development Managers, Sales Representatives, and Key Account Managers. The integration of AI in sales functions is influencing the required skill set, with CRM optimisation (48%), AI-assisted content writing (43%), and sales data visualisation (36%) emerging as key competencies.
Attracting top sales talent is increasingly reliant on offering competitive KPI bonuses (57%), flexible work arrangements (53%), and career growth opportunities (50%). Notably, the percentage of companies communicating KPIs and commission structures at the interview stage has risen from 57% to 68%, reflecting a shift towards greater transparency in the recruitment process. Staff turnover remains stable, with 58% of organisations reporting no change over the past year, while 22% have seen some improvement.
Looking ahead, 57% anticipate turnover levels will remain steady, with 21% expecting further positive shifts. As businesses refine their talent strategies, the focus is on long-term career growth, AI-driven sales processes, and structured incentive plans to attract and retain top sales professionals.
Attracting top sales talent is increasingly reliant on offering competitive KPI bonuses (57%), flexible work arrangements (53%), and career growth opportunities (50%). Notably, the percentage of companies communicating KPIs and commission structures at the interview stage has risen from 57% to 68%, reflecting a shift towards greater transparency in the recruitment process. Staff turnover remains stable, with 58% of organisations reporting no change over the past year, while 22% have seen some improvement.
Looking ahead, 57% anticipate turnover levels will remain steady, with 21% expecting further positive shifts. As businesses refine their talent strategies, the focus is on long-term career growth, AI-driven sales processes, and structured incentive plans to attract and retain top sales professionals.
