Are you an operations-driven leader who thrives in a fast-paced environment? Do you enjoy managing teams, improving performance and keeping things running smoothly?
Our client, Samsung Electronics, is looking for a State Service Manager to join their Service Operations team. This is a high impact role responsible for overseeing service centre performance, driving KPI outcomes and leading a small but critical support team. If you are hands-on, solutions-focused and not afraid of a bit of pressure, this could be a great move.
Duties & Responsibilities
- Oversee the day-to-day operations of 5 to 6 metro service centres, managing the majority of repair volume
- Monitor and drive service KPIs, ensuring jobs are completed efficiently and to standard
- Track incoming service jobs and ensure they are allocated and actioned correctly
- Lead and manage a team of 3 to 4 field support staff
- Ensure service tickets and updates are accurately maintained in internal systems
- Prepare and present weekly and monthly performance reports
- Partner with the sales team and retail network to resolve service-related issues and escalations
- Conduct regular site visits across metro and regional locations, including some overnight travel
- Identify performance gaps and drive continuous improvement across service centres
- Support training and development across service partners and internal teams
About You
- Experience in service operations, aftersales, or field service environments
- Strong leadership capability with the ability to manage, motivate and hold a team accountable
- KPI driven, with experience working in high-volume environments
- Highly organised with strong planning and prioritisation skills
- Proactive problem solver who takes ownership and works to fix issues
- Strong stakeholder management skills across internal teams and external partners
- Reliable, committed and looking for a long term opportunity
- Comfortable working five days in the office (CBD) and travelling between sites
Why You’ll Love This Role
- Work with a globally recognised brand
- High-impact role with real ownership
- Generous Discounts & Exclusive Promotions
- A mix of office, field and stakeholder engagement so no two days are the same
- Opportunity to step into a leadership-focused role and make your mark
If this role is of interest to you, feel free to reach out to Sergei Evglevski at Sergei@people2people.com.au , you can also apply directly through this advertisement.
We look forward to receiving your application!
