About the organisation
The organisation operates within the electronics sector.
About the role
As a Service Desk Manager, you will lead and manage the IT Service Desk, ensuring service excellence and compliance with service level agreements (SLAs). You will provide leadership and performance management to the Service Desk and associated teams, while owning various IT management processes.
Key responsibilities
- Lead and manage the IT Service Desk, ensuring service excellence and SLA compliance
- Provide leadership, coaching, and performance management to Service Desk, End User Support, Systems Administration, and Network Administration staff
- Own Incident, Problem, Change, and Request Management processes
- Lead Financial Health Check (FHC) activities, including planning, evidence collection, remediation tracking, and executive reporting
- Manage IT Security Self Check activities, ensuring security controls are assessed, documented, and remediated in accordance with corporate requirements
- Coordinate internal and external IT audits and operational compliance activities
- Oversee IT asset lifecycle governance, procurement approvals, and inventory accuracy
- Drive continual service improvement through KPI reporting, trend analysis, and automation.
Skills & experience
- Proven experience in leading IT service desk operations and managing teams effectively
- Strong capability in incident and problem management processes
- Demonstrated ability to manage IT security compliance and audit activities.
What’s in it for you
- Opportunity to lead a dedicated team and influence IT service delivery
- Work in a dynamic environment focused on continual improvement
- Competitive compensation package commensurate with experience.
Apply now with your current CV.
For further information please contact Robbie Kamaledine, Talent Acquisition Lead, on [Provide:PRIMARY RECRUITER PHONE]. Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
