Retail Claims Administrator

Join a globally recognised and innovative brand.

At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.

Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we’re looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network.

What You'll Be Doing

• Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.
• Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.
• Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.
• Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.
• Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.
• Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.
• Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.
• Support the end-to-end local scrapping process while ensuring compliance with company policies and procedures.
• Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.
• Assist with complex claims scenarios, process improvement initiatives, and ad-hoc reporting requirements.

What You’ll Bring

• Previous experience in a similar operational support role.
• Strong communication skills with the ability to build positive relationships.
• Excellent attention to detail and a commitment to maintaining data accuracy.
• A proactive approach to problem-solving and managing competing priorities.
• Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.
• A positive, team-focused attitude with a strong sense of ownership and accountability.
• Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.
• A willingness to learn, adapt, and contribute to continuous improvement initiatives.

What Sets Us Apart

Excellence isn’t an aspiration here, it’s our baseline. Innovation isn’t a moment, it’s our mindset.

At Samsung Australia, you’ll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities.

And we’ll equip you with everything you need to grow, thrive, and accelerate your career:

• Competitive remuneration that recognises your expertise
• Free on-site parking for seamless convenience
• Generous employee discounts across the Samsung product range
• Wellbeing Initiatives
• Barista-made coffee every Monday - on us!
• Ongoing professional development to elevate your growth
• Discounts across 400+ retail partners
• Quarterly Connection Events that bring our people and purpose together

This is your moment to #ReimagineYourFuture and shape what’s next!

Note: You’ll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You’ll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.