We are seeking a caring and dedicated Reactivation Officer to join a purpose‑driven team supporting a member base of more than 32,000 people. This position focuses on reconnecting with individuals who have paused or not continued their membership. It is important to note that this role is highly repetitive, involving the same core tasks throughout the day, ideal for someone who enjoys structure, routine, and a consistent workflow.

Role Summary
In this role, you will make outbound calls, follow a clear process, and have similar conversations throughout the day. Success comes from being patient, empathetic, and comfortable repeating tasks with accuracy and consistency.

Responsibilities

Completing high‑volume outbound reactivation calls to members, following a consistent call structure.
Engaging in repetitive, process‑driven conversations with members to encourage continuation or reinstatement of their membership.
Providing compassionate support, including discussing payment options or arranging payment plans.
Working towards daily targets (approximately 60 calls and 5+ reactivations or payment arrangements).
Sending routine follow‑up emails and SMS messages.
Updating Salesforce, Excel and internal systems with repetitive, accurate documentation of each call outcome.
Participating in a small amount of training to support confidence in the role’s procedures.

Candidate Requirements

A calm, empathetic communicator who is comfortable having similar conversations repeatedly.
Ability to remain engaged, patient, and positive in a highly repetitive, process‑focused environment.
Confidence speaking with individuals who may have complex health or personal needs.
Background in customer service, outbound calling, support work, or membership retention.
Strong computer skills, including Salesforce, with the ability to learn new systems.
Commitment to consistent hours for the duration of the 6‑month assignment.
Current Police Check and NDIS Worker Screening Clearance, or willingness to obtain.

This is a meaningful opportunity for someone who enjoys routine, thrives in repetitive work, and takes pride in delivering consistent, empathetic support. Your contribution will help members reconnect with valuable services and feel supported throughout the process.

How to Apply
If you would like to have a confidential conversation, please feel free to contact Holly Bradshaw on (08) 8317 4804.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Reactivation Officer

West Hindmarsh, South Australia I $37.50 - $37.50 Hourly

Reactivation Officer

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