About the Company
The organisation provides logistics and supply chain solutions, focusing on freight forwarding, warehousing, and distribution services. They operate within a national network, ensuring efficient service delivery across various states.
About the role
The National Customer Service Manager will lead the development and expansion of a customer service team, initially based in Victoria and set to decentralise across other states. This role offers the opportunity to shape customer service strategy and ensure high-quality service delivery in a transport focused environment.
Key responsibilities
- Develop and implement customer service strategies to enhance client satisfaction
- Lead and mentor a growing team, fostering a culture of excellence
- Collaborate with logistics and operational teams to streamline processes
- Analyse customer feedback and operational metrics to drive improvements
- Ensure compliance with industry standards and organisational policies
Skills & experience
- Proven experience in a customer service leadership role within the transport industry
- Strong capability in team management and development, with a focus on performance
- Demonstrated ability to analyse data and implement process improvements
What’s in it for you
- Opportunity to influence and shape a new customer service function
- Exposure to a dynamic logistics environment with growth potential
- Professional development and mentorship within a supportive organisation
For further information please contact Sergei Evglevski, Temp & Contract Consultant, 03 9098 7439.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
