About the Company
People2people are partnering with a prominent player in the domestic transport sector, committed to delivering exceptional service and innovative solutions to its clients.
About the role
The National Customer Service Manager is responsible for leading a team dedicated to enhancing customer experience across multiple states. This role offers the opportunity to implement strategic improvements and drive operational excellence within the customer service function.
Key responsibilities
- Lead and develop a team of customer service representatives to achieve high performance
- Oversee the management of customer queries, ensuring timely and effective resolution
- Collaborate with stakeholders to identify areas for improvement in service delivery
- Implement best practices and innovative solutions to enhance customer satisfaction
- Monitor performance metrics and report on team productivity and service levels.
Skills & experience
- Proven experience in customer service management within the domestic transport industry
- Strong capability in team leadership and development, with a focus on performance outcomes
- Demonstrated ability to implement process improvements and enhance operational efficiency.
What’s in it for you
- Opportunity to shape the customer service strategy for a leading organisation
- Exposure to a dynamic environment with the potential for professional growth and development
- Collaborative workplace culture with an open-door policy from leadership.
For further information please contact Sergei Evglevski, Temp & Contract Consultant, 03 9098 7439.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
