Director, Case Management Delivery

About the role

An exciting opportunity exists for an experienced Director, Case Management Delivery to lead the delivery of a large-scale, business-critical technology transformation program within a Victorian State Government environment.

This role is responsible for driving the successful delivery of a complex case management workstream, overseeing procurement activities, managing vendor and systems integrator relationships, and providing strategic leadership across the program lifecycle. Working within a highly visible and complex environment, you will lead multidisciplinary teams, influence senior stakeholders, and ensure delivery outcomes are achieved while balancing commercial, technical and operational priorities.

This is a unique opportunity to play a key leadership role in a significant transformation initiative that will deliver lasting benefits across a large and complex service delivery environment.

Key responsibilities

• Lead the end-to-end delivery of a complex case management transformation program, ensuring outcomes are delivered to agreed scope, timeframes and quality standards.
• Drive procurement and commercial activities, including vendor selection, contract negotiations and ongoing supplier management.
• Manage systems integrators and third-party vendors, ensuring accountability, performance and successful delivery outcomes.
• Provide leadership across program governance, risk management, stakeholder engagement and decision-making processes.
• Build and lead multidisciplinary teams, fostering collaboration across product, technical, delivery and business functions.
• Work closely with senior executives and key stakeholders to align delivery outcomes with strategic objectives.
• Establish effective delivery frameworks, controls and reporting mechanisms to support successful program execution.
• Identify and manage risks, dependencies and issues within a complex and evolving delivery environment.

Skills & experience

• Proven experience leading large-scale (around $20 million), complex technology transformation programs with accountability for end-to-end delivery outcomes.
• Strong procurement, commercial and contract management expertise, including negotiation and management of complex technology and supplier agreements.
• Demonstrated experience delivering programs through systems integrators and multi-vendor environments.
• Experience working within Victorian State Government or similarly complex, highly governed environments will be highly regarded.
• Extensive stakeholder management skills, with the ability to influence and engage senior executives, delivery partners and external suppliers.
• Experience leading large, multidisciplinary teams across technology, product, delivery and business functions.
• Strong understanding of governance, risk management, program controls and delivery best practice.
• Ability to operate effectively in complex environments and successfully manage ambiguity.
• Excellent communication, leadership and relationship-building skills.
• Experience within case management, customer management, service delivery or similarly complex enterprise technology environments will be highly regarded.

What’s in it for you

• Senior leadership opportunity within a high-profile transformation program.
• Opportunity to shape and influence strategic technology outcomes.
• Melbourne CBD location with hybrid working arrangements.
• Long-term temp opportunity with extension potential.

Apply now with your current CV.

For further information please contact Nicole Consterdine, contact on 0466 557 422, nicolec@people2people.com.au

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.