About the Company
The organisation is a leader in the worldwide orthopaedic market and is one of the world’s largest medical device companies. They deliver results through a wide range of capabilities, including joint replacements, trauma, and powered surgical instruments.
About the role
This role offers a valuable opportunity to contribute to a high-performing team within the healthcare or technical equipment industry. You will support customer interactions and internal processes, enhancing service quality and operational efficiency.
Key responsibilities
- Respond to customer enquiries and manage correspondence
- Serve as a first point of contact for internal and external stakeholders
- Coordinate with sales, logistics, clinical, and warehouse teams to ensure timely service delivery
- Process orders, generate invoices, track shipments, and manage purchase order follow-up
- Assist with warranty claims, credits, and issue resolution
- Support internal audits, quality control activities, and contribute to continuous improvement initiatives.
Skills & experience
- Proven experience in customer service, sales support, or a similar administrative role
- Strong capability in communication and organizational skills with experience using CRM and order processing systems
- Demonstrated ability to manage multiple priorities and work effectively with cross-functional teams
- Experience in a regulated or healthcare-related environment is an advantage, though not required.
What’s in it for you
- Engage in a role that provides direct exposure to customer support and sales operations
- Gain valuable experience in a respected organisation within the healthcare sector
- Benefit from comprehensive training and support throughout your tenure.
For further information please contact Lauren Murray, Senior Consultant, Temporary Specialist Recruitment, 02 8270 9795.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
