We are recruiting on behalf of an established and growing business within the industrial distribution and building products sector. Known for its strong customer relationships and service-focused culture, the business continues to invest in its people and future growth.
This is an excellent opportunity for a hands-on leader who enjoys motivating a team, improving processes and delivering exceptional customer service.
What’s in it for you?
- Salary up to $100,000 + super
- Direct reporting line to the Managing Director
- Progression into an Internal Sales Manager role
- Established business with a strong market reputation
- Small team where your contribution will be valued
- Permanent, full-time role in Perth’s southern suburbs
The role
Reporting to the Managing Director, you will lead a team of three across Internal Sales and Customer Service.
Your responsibilities will include:
- Managing quote turnaround times and follow-up
- Driving sales pipeline activity and customer responsiveness
- Ensuring excellent customer service and phone coverage
- Coordinating workflow across office-based and remote staff
- Monitoring performance, priorities and productivity
- Providing daily updates to the Managing Director
- Identifying process and efficiency improvements
- Supporting the team with customer enquiries and operational priorities
About you
You will ideally have:
- Experience leading a customer service, internal sales or sales support team
- Strong communication and organisational skills
- The ability to manage office-based and remote employees
- A proactive and solutions-focused approach
- Confidence working in a fast-paced environment
- A hands-on leadership style and strong work ethic
Experience in industrial distribution, wholesale, building products, manufacturing or a trade-related industry will be highly regarded. However, leadership capability, attitude and the ability to drive results are most important.
