The organisation people2people is excited to partner with a fast-growing, mid-sized transport and forwarding business seeking a Customer Service Representative to join their established team in Brisbane. With humble beginnings, they have scaled into a global operation—offering end-to-end logistics, international freight forwarding, 3PL warehousing and national door-to-door solutions.
The opportunity
With a primary focus on managing inbound calls and customer enquiries, you will play a key role in generating sales leads by identifying and qualifying customer needs. You’ll provide accurate information on services, resolve emerging issues, and ensure a consistently high standard of customer service.
Selection criteria
- Proven experience handling high-volume inbound customer enquiries
- Strong call control and active listening skills
- Industry exposure to logistics, transport or freight (advantageous)
- Confident communicator with a customer and outcome-focused approach
- Systems savvy across MS Office and CRM platforms
- Highly organised with strong prioritisation skills
Benefits
- Global, market-leading logistics business
- Strong leadership and team culture
- Real opportunities for career progression
- Full training and ongoing support
- Immediate start | Permanent full-time role
Love working in a fast-paced, customer-focused role where you can take ownership and make a difference? Backed by strong leadership and training, you’ll be set up to succeed — apply now.
For any further information and a confidential conversation, contact Leanne Lazarus on (07) 3118 0125.
