This market-leading utility connection company provide a fun, passionate and dynamic workplace culture, all while being committed to achieving optimal outcomes for their customers by providing a seamless utility connection service. In just one phone call, this company are devoted to making moving to a new house an easy experience, saving customers time, effort, and money.
Working ENTIRELY from home, the successful candidate will only need to commute into Head Office in Melbourne's CBD 2-3times/fortnight.
Reporting to the Manager - Call Centre Operations, you will be responsible for leading and developing a skilled sales and webchat team to achieve their targets.
Your key responsibilities will include achieving daily, monthly and annual targets by;
Training, coaching, and supporting a dedicated team to deliver a productive and motivated team culture, KPI's and excellent customer service
Lead conversion, maximising connection opportunities
Coordination of a flexible hours roster, and ensuring team meet attendance, punctuality and adherence requirements
Jumping into queues and making sales where required
You will friendly, approachable, and proactive. Managing a team of remote, largely part-time phone-based sales and webchat team to achieve your targets.
You will have;
Demonstrated experience in a sales leadership position with a proven record of achieving targets
Proven experience managing an outbound/inbound/webchat team in contact centre environment
Have great people skills with professional and friendly communication skills
Leadership-based degree or qualification
Are solutions-focused, can work collaboratively and can build strategies on an individual or team basis
Are comfortable being on the phone and happy to jump in where required
WHAT'S IN IT FOR YOU?
Work entirely from home, only needing to commute to the CBD 2-3 times/fortnight
Competitive Commission and Bonus structure on a weekly pay cycle
Opportunity to grow and expand the team
Salary on offer is up to $70,000 + Super + Commission/Bonus
We are actively recruiting for this role so please don't hesitate to APPLY NOW via the links provided.