Job description

The Company:

This training organisation is passionate about delivering training to students nationwide providing first class customer service and recognised as the leading and most innovative learning partner. Located on the North Shore they are looking for a Student Dispute Resolutions Specialist to join their high-energy team.

The Role:

· Investigate student complaints, appeal requests, and identify opportunities for continuous improvement

· Deliver exceptional customer experience to students via email, phone

· Maintain expert knowledge of policies and procedures, to provide high quality experience to students and external partners

· Provide accurate information to resolve student queries and maintain relevant records

· General administration duties

Skills & Experience:

· Previous experience handling complex customer queries and complaints

· Excellent customer service and relationship management skills

· Effective problem-solving skills and the ability to empathise.

· Understanding of vocational & higher education industry, Desirable

Benefits:

· Immediate start available

· Work as part of a collaborative and supportive team

· Social work environment

· Casual dress code

· Big focus on a positive and enjoyable company culture!

Please APPLY TODAY through the appropriate link. For any questions, please call Jade Evans on (02) 8270 9707.