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The Company
This well-established consulting firm has recently seen considerable growth and success, due to their market-leading expertise, client service, and unrivalled industry experience. Due to growth, there is an opportunity for a Helpdesk Officer to join their IT team of 3 in a newly created role.
The Role
Reporting directly to the IT Manager, you will be responsible for delivering support across the software, hardware and communications infrastructure. Specifically you will:
Experience
To be considered for interview, you will have a strong interest and genuine passion for Information Technology. Coupled with studies in this field, you will have experience in a similar high-touch role supporting users at all levels in an on-site face to face scenario, as well as through a ticketed system. Your strong communication skills and stable working history will be looked upon favourably, alongside your demonstrated team playing and adaptable skill set.
What's in it for you?
This growing organisation is known for it's collaborative and supportive culture. Join a team with longstanding members where you will be constantly challenged and offered numerous training opportunities to develop your skills within IT support. They offer regular social events, an EAP, company sports teams plus more!
For more information or for a confidential conversation please contact either Christina Sclavos on 0282709747 or Stephanie Poulos on 0282709763.
Helpdesk Officer
- Posted date: 23 February 2021
- Location Sydney
- Job type Permanent
- SalaryTo $75,000 package
- Disciplines: Technology
- ReferenceJO-2102-192006
Job description
This well-established consulting firm has recently seen considerable growth and success, due to their market-leading expertise, client service, and unrivalled industry experience. Due to growth, there is an opportunity for a Helpdesk Officer to join their IT team of 3 in a newly created role.
The Role
Reporting directly to the IT Manager, you will be responsible for delivering support across the software, hardware and communications infrastructure. Specifically you will:
- Provide a high degree of frontline customer service and IT support to all internal stakeholders, resolving technical issues in a timely manner
- Install, maintain and upgrade hardware and equipment
- Monitor system performance and reliability
- Support patching, security updates and upgrades of hardware, software and infrastructure
- Assist with IT and operations projects that arise
Experience
To be considered for interview, you will have a strong interest and genuine passion for Information Technology. Coupled with studies in this field, you will have experience in a similar high-touch role supporting users at all levels in an on-site face to face scenario, as well as through a ticketed system. Your strong communication skills and stable working history will be looked upon favourably, alongside your demonstrated team playing and adaptable skill set.
What's in it for you?
This growing organisation is known for it's collaborative and supportive culture. Join a team with longstanding members where you will be constantly challenged and offered numerous training opportunities to develop your skills within IT support. They offer regular social events, an EAP, company sports teams plus more!
For more information or for a confidential conversation please contact either Christina Sclavos on 0282709747 or Stephanie Poulos on 0282709763.
