Customer Experience Team Leader

Location: Parramatta, New South Wales
Job Type: Contract
Reference: JO-1801-151848_1516065379
Salary: AU$0.00 - AU$80000.00 per annum + super

Join this market leader in as the customer experience and change team leader. Work close to home in the Parramatta area paying up to $80K + super.

The Opportunity

This Company is a market leader in their industry and an iconic Australian brand. They are known for delivering the highest standard of customer service and outstanding product quality.

The Position

The Customer Service Team Leader is responsible for overseeing the National Customer service and administration team while providing support and undertaking key responsibilities across this multifaceted role.

Key responsibilities:

- Rostering of the administration team

- Providing outstanding support and leadership

- Reporting and analysis of KPIs and performance

- Collaborating with key business stakeholders

- Training and creating documented processes

- Assist with staff supervision and ongoing training and development

The Benefits

This is a company that truly invests in their staff, always looking for personal development, cross-skilling and continuous promotions within

- $80K + super

- Onsite parking

- Work/life balance

- Work close to home

- Modern offices

- Exceptional manager who will mentor and guide you

The Profile

This company is looking for a driven individual with strong leadership and communication skills. You will enjoy working with high achievers like you who are proud to represent a market leader.

Key requirements:

- Prior experience in a contact centre/customer service leadership role

- Strong collaboration and leadership skills

- Ability to design learning and development programs

- Excellent oral and written communication

- Ability to deliver excellent customer service

- Ability to liaise with people at varying levels of the organisation

- Previous experience using SAP an advantage

If you are interested in this role APPLY NOW! Roles like this amazing opportunity don't come up often so don't hesitate.

Click the appropriate link to apply online or call Michelle Walker on 8270 9703.