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Company:
Our client is a Global leader across several industries including Mining, Rail and IT. They are currently looking for experienced Customer Care Representatives to join a newly created team in Western Sydney on a permanent basis! This exciting opportunity will see you working within a successful, high-performance customer care team focused on delivering superior customer service and to aid in the company's vision to become the best customer care center in the industry.
Role:
In this exciting, newly created role your responsibilities will include however won't be limited to the following:
· Providing superior tier 1 support to current customer base
· Order Processing, price enquiries and stock availability
· Liaising with external sales representatives and internal stakeholders
· Identifying opportunities to upsell products to current client base
· Referring leads to external sales team
About you:
· You have a natural technical aptitude and ability to learn a range of technical and non-technical products
· Experience in working in a high-volume environment
· Previous experience in working with CRM systems (preferred but not essential)
· Professional and engaging phone manner
· You thrive on providing excellent customer service and always looking for opportunities to go above and beyond for the customer.
Please click on the appropriate link on this page for a confidential discussion or please call Marissa Varudo on 02 8270 9735.
Customer Care Officer
- Posted date: 21 April 2020
- Location Other Locations
- Job type Permanent
- Salary$50000 - $60000.00 per annum
- ReferenceJO-2002-188422
Job description
Our client is a Global leader across several industries including Mining, Rail and IT. They are currently looking for experienced Customer Care Representatives to join a newly created team in Western Sydney on a permanent basis! This exciting opportunity will see you working within a successful, high-performance customer care team focused on delivering superior customer service and to aid in the company's vision to become the best customer care center in the industry.
Role:
In this exciting, newly created role your responsibilities will include however won't be limited to the following:
· Providing superior tier 1 support to current customer base
· Order Processing, price enquiries and stock availability
· Liaising with external sales representatives and internal stakeholders
· Identifying opportunities to upsell products to current client base
· Referring leads to external sales team
About you:
· You have a natural technical aptitude and ability to learn a range of technical and non-technical products
· Experience in working in a high-volume environment
· Previous experience in working with CRM systems (preferred but not essential)
· Professional and engaging phone manner
· You thrive on providing excellent customer service and always looking for opportunities to go above and beyond for the customer.
Please click on the appropriate link on this page for a confidential discussion or please call Marissa Varudo on 02 8270 9735.
