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THE FIRM
Located in the south-eastern suburbs, this well-known law firm has a reputation across Victoria as being leaders in their industry. They pride themselves on providing the best advice and doing everything in their power to make the legal process as open, uncomplicated and as non-frightening as possible for their clients.
This 100 strong law firm are based just a two-minute walk from a train station so employees are able to commute via public transport.
The successful candidate will have access to a range of excellent benefits, including flexible working arrangements, charity events, social functions, sporting competitions and fresh fruit and snacks catered throughout the day.
THE ROLE
This is a Client Services Coordinator position which will suit a confident and outgoing customer service professional. The duties will include:
This will most suit a customer service specialist with several years’ experience, who is confident taking high volumes of inbound calls from new clients.
The successful candidate will:
You will have the opportunity to work for a national practice that is in an exciting chapter of growth.
Their office is based in the Southern Eastern suburbs close to a train station and car parking.
Salary on offer is up to $80,000 package, plus exceptional benefits such as paid annual leave during the holidays.
TO APPLY
If you have the required experience and seeking your next challenge, please click 'apply now' for immediate consideration. If you have any questions prior to applying, please call Aimee Burton on 03 9098 7433.
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Customer Service - Legal - Personal Injury
- Posted date: 03 December 2020
- Location Melbourne CBD
- Job type Permanent
- SalaryUp to $80,000 package
- Disciplines: Business Support
- ReferenceJO-2012-191183
Job description
Located in the south-eastern suburbs, this well-known law firm has a reputation across Victoria as being leaders in their industry. They pride themselves on providing the best advice and doing everything in their power to make the legal process as open, uncomplicated and as non-frightening as possible for their clients.
This 100 strong law firm are based just a two-minute walk from a train station so employees are able to commute via public transport.
The successful candidate will have access to a range of excellent benefits, including flexible working arrangements, charity events, social functions, sporting competitions and fresh fruit and snacks catered throughout the day.
THE ROLE
This is a Client Services Coordinator position which will suit a confident and outgoing customer service professional. The duties will include:
- Undertake all new client enquiries (Phone calls, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals
- Respond to all client enquiries in a timely manner
- Ability to stay on top of all enquirers who have not answered
- Ensure all new clients have a first call resolution where possible
- Aim to book the client in to speak to a lawyer within 1-3 days
- Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report
- Provide a one-on-one client service that is tailored to each client
- Ensure a high level of confidentiality at all times
- Prepare new client packs
This will most suit a customer service specialist with several years’ experience, who is confident taking high volumes of inbound calls from new clients.
The successful candidate will:
- Be polite, professional and have first-class communication skills (both in-person and on the telephone)
- Possess excellent customer service and effective interactions with clients
- Have a certificate or diploma in marketing
- Have some knowledge of personal injury
You will have the opportunity to work for a national practice that is in an exciting chapter of growth.
Their office is based in the Southern Eastern suburbs close to a train station and car parking.
Salary on offer is up to $80,000 package, plus exceptional benefits such as paid annual leave during the holidays.
TO APPLY
If you have the required experience and seeking your next challenge, please click 'apply now' for immediate consideration. If you have any questions prior to applying, please call Aimee Burton on 03 9098 7433.
