Supporting our consumers to enjoy Samsung every step of their way, a casual opportunity for a ‘Samsung Experience Consultant’ has become available in our Carousel store, providing a premium brand experience through best in class customer experience, product demonstrations and after sales support.
Reporting to Store Team Leader, your responsibilities will include but will not be limited to:
- Provide education and advice to customers regarding Samsung products and services
- After Sales care including diagnostic/triage services on Samsung products
- Actively manage all customer complaints and escalate to management team when required
- Concierge and managing traffic flow & appointments
To succeed in this role, you will have:
- Similar technical retail sales experience ideally with a premium brand
- Proven track record of meeting and achieving KPI’s
- Have a passion for customer service and enthusiasm about improving the customer experience
- Ability to build rapport and genuinely understand customers’ needs
- Excellent product demonstration ability
If you are looking for a new and exciting opportunity, please submit your application now!