Retail Sales Assistant - Samsung Carousel

Location: Cannington
Job Type: Temporary
Reference: JO-2007-189681-1
Salary: $26.76 per hour
Samsung inspires the world with innovation every day as a global leading brand and we set a high value on people and customer experience to achieve this. Our fantastic products are from the talent, creativeness, dedication, and commitment of our people who took our Samsung brand places and it made us who we are today.

Supporting our consumers to enjoy Samsung every step of their way, a casual opportunity for a ‘Samsung Experience Consultant’ has become available in our Carousel store, providing a premium brand experience through best in class customer experience, product demonstrations and after sales support.

Reporting to Store Team Leader, your responsibilities will include but will not be limited to:
  • Provide education and advice to customers regarding Samsung products and services
  • After Sales care including diagnostic/triage services on Samsung products
  • Actively manage all customer complaints and escalate to management team when required
  • Concierge and managing traffic flow & appointments

To succeed in this role, you will have:
  • Similar technical retail sales experience ideally with a premium brand  
  • Proven track record of meeting and achieving KPI’s 
  • Have a passion for customer service and enthusiasm about improving the customer experience
  • Ability to build rapport and genuinely understand customers’ needs
  • Excellent product demonstration ability

If you are looking for a new and exciting opportunity, please submit your application now!