Customer Care Officer

Location: Seven Hills
Job Type: Permanent
Reference: JO-2002-188422
Salary: $50000 - $60000.00 per annum
Company:

Our client is a Global leader across several industries including Mining, Rail and IT. They are currently looking for an experienced Customer Care/ Internal Sales Support representative to join a newly created team in Western Sydney on a permanent basis! This exciting opportunity will see you working within a successful, high-performance customer care team focused on delivering superior customer service and to aid in the company's vision to become the best customer care center in the industry.


Role:

In this exciting, newly created role your responsibilities will include however won't be limited to the following:

·        Providing superior tier 1 support to current customer base
·        High Volume Order Processing, price enquiries and stock availability
·        Liaising with external sales representatives and internal stakeholders
·        Identifying opportunities to upsell products to current client base
·        Referring leads to external sales team


About you:

·        You have a natural technical aptitude and ability to learn a range of technical and non-technical products
·        Experience in high volume order processing and calls.
·        Previous experience in working with CRM systems (preferred but not essential)
·        Professional and engaging phone manner
·        You thrive on providing excellent customer service and always looking for opportunities to go above and beyond for the customer.


Please click on the appropriate link on this page for a confidential discussion or please call Marissa Varudo on 02 8270 9735.