Dispute Resolution Specialist (NI)

Location: Sydney CBD
Job Type: Contract
Reference: JO-2004-188914
Salary: $500 - $550 per day
people2people are working closely with the NSW Government who are seeking an experienced Dispute Resolutions Specialist, based in the Sydney CBD for 6 month contract.

THE ROLE

* Provide high quality specialist services for Workers Insurance customers.
* Use your expert specialist knowledge to deliver accurate, timely, empathetic and efficient endto-end resolution of customer disputes.
* Work with your team and other internal stakeholders to achieve positive customer outcomes.
* Complete quality reviews of liability and work capacity disputes within legislated timeframes.
* Review and provide feedback/guidance to claims staff.
* Promote positive working relationships with external stakeholders.
* Drive model litigant behaviours.
* Lead and undertake the education of internal and external stakeholders on precedents and emerging trends to ensure they act consistently with the best available information.

Essential requirements:

* Comprehensive understanding of workers insurance legislation and soundly based
decisions
* Extensive experience in alternate dispute resolution/litigation in insurance related matters
* Ability to adapt to change in the insurance industry and economic environment
* Ability to tailor communications and approach to the specific customer
* Excellent relationship management and interpersonal skills
* Excellent oral and written communication skill
* Passionate about providing quality service and outcomes to our customers with a focus on empathy
* Admission as a legal practitioner to the Supreme Court of NSW (desirable)


To apply for the role, click the appropriate link on this page or call 8270 9761 for a confidential discussion.