Customer Service Team Leader

Location: Homebush
Job Type: Permanent
Reference: JO-2002-188083
Salary: $33 - $35 per hour
Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? A global organisation is looking to engage an experienced Team Lead to join the Customer Service Escalations team. 

THE ROLE 
An opportunity for a highly personable Team Leader to lead customer service resolution team to assist in providing customer satisfaction through case management, KPI management and agent improvement coaching.
 
  • Key Responsibilities:Leading the team to be responsible for the provision of a high quality customer service across a range of simplex and complex services
  • Engaging the team of up to 20 members within 7 line of businesses
  • Managing individual and team performance using performance management tools
  • Discussing the development needs of each team member and take the appropriate actions to ensure staff are able to fulfil their job requirements
  • Decision making in order to provide resolution to customer based on company policy & Australian Consumer Law
  • Providing regular and timely communication to staff to ensure that staffs are aware of all matters which may affect them
  • Providing 1 on 1 meetings with team members to outline areas of success and improvement
  • Rostering and approving of all staff timesheets

ABOUT YOU
  • Minimum 2 year's experience as a Team Leader in a high pressure environment
  • Proficiency with MS Office applications especially Excel
  • Ability to prioritise tasks and take initiative at work
  • Good work ethic and a commitment to customer service improvements
  • Excellent people skills and the ability to engage stakeholders and build relationships
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If this sounds like the opportunity for you, apply now or call Manish on 0447710791 to discuss.