Quality Control Officer

Location: Melbourne CBD
Job Type: Permanent
Reference: JO-2002-188045
Salary: $0 - $55000.00 per annum
Our client is looking for a Quality Control Officer to join their close knit team in Melbourne CBD. 

About the company:

This company prides themselves on their excellent customer service and connecting their customer's utilities in just one phone call.


About the role:
This person will be reporting directly to the Compliance Manager to provide feedback on sales techniques for telephone-based engagements. Along with this, they will have to monitor the quality of all calls and provide feedback for process improvement.


Duties in this role:
  • Creating and managing a sales quality assessment framework
  • Monitoring sales calls to ensure quality measures are being met
  • Reporting to management teams on lead gen quality and sales techniques
  • Risk management and compliance management principles
  • Providing advocacy and assistance/training in best practice scenarios
  • Ensuring the company is aligned and complying with sales techniques   
  • Assessing, scrutinising and interpreting script adherence to verify governance standards are being met
  • Identifying gaps and/or systemic deficiencies in business processes
  • Administration, reporting and data entry tasks

Skills and experience needed:
  • Experience in quality assurance will be highly regarded 
  • A good understanding of the energy industry will be highly regarded
  • Exceptional listening skills and a strong attention to detail
  • A sound knowledge of MS Office
  • Excellent written and verbal communication skills
  • Effective time management skills
  • A highly motivated nature with the ability to work autonomously
  •  An adaptable, professional and genuine attitude
  • Ability to accurately multi-task during call evaluations and assessments
Benefits:

There's a huge opportunity to grow within this company. Along with this, it's a very fun and social company to work for!

Please call Finola on 03 9098 7437 if you require further assistance.