Customer Service Representative

Location: Melbourne
Job Type: Permanent
Reference: JO-1912-187371
Salary: $0 - $60000.00 per annum
The Company 

Our client, a leading coffee producer are seeking a customer service officer to join their close knit team on a permanent basis. This company strongly believes in sustainability and also invests in the development of the countries in which it operates. If you're a coffee lover and have experience working in an inbound call centre click apply now.

The Role

You will be required to call existing customers to help them process orders. Along with processing orders into their system you will be required to;
  • Quickly identify the needs of the customer and help them over the phone or via email
  • Ensure all inbound calls are answered and responded to 
  • Answer customer inquiries with a high standard of quality
  • Undertake administration activities as required
  • Identify and suggest process improvements 
About You
  • Previous phone based customer service experience
  • Clear communication skills and a professional phone manner
  • Strong skills within administration 
  • Ability and willingness to adapt to different situations
This role will be based in Hawthorn for the first few months (2 months +) and then it will move to Mulgrave permanently.