Chatbot Curation Lead

Location: Sydney
Job Type: Temporary
Reference: JO-1912-187419
Salary: $30 - $35 per hour
The Role 
This newly created role will support the comany member's request for an online Chat Support. You will analyse chat/call transcripts and provide direction on scenarios to create/amend to curators overseas.

Key Responsibilities
  • Analysing chat/call transcripts
  • Providing direction on scenarios to create/amend to curators overseas
  • Liaising with technical team for content accuracy
  • Providing Australian language / human touch guidance
  • Performing quality checks on created contents
  • Managing curator's SLA/KPIs

About You
  • Outstanding written communication skills is essential
  • Previous experience managing chatbot function is an advantage
  • Excellent time and deadline management skills is essential
  • Understanding of technical aspects (mobiles, tablets and wearables)
  • Intermediate levels of project management skills

If this sounds like the role for you, don't miss out! Click APPLY now!