Product Specialist

Location: Sydney
Job Type: Permanent
Reference: JO-1912-187264
Salary: $37 - $38 per hour
This leading organisation and well-known brand is constantly inspiring the world with new and innovative products every day, taking the lead in technology. They offer a first class working environment, with exceptional training, mentor-ship and unlimited growth potential!

As a Product Specialist, you will shape and improve the customer experience whilst ensuring consistency and best practice across the team.

About the role:
Your responsibilities will include:
  • Developing and maintaining working business relationships with key stakeholders at operational levels
  • To design, deliver, evaluate and facilitate training content
  • Facilitating new starter induction training
  • Providing technical support to contact centre and consultants and assist with adhoc enquiries and escalations
  • Providing professional feedback and support to management to assist the understanding and improvements of staff
  • Maintaining all administrative and reporting requirements for all courses conducted
  • Taking proactive responsibility for developing and maintaining own level of knowledge of the company, products and services 
  • Travelling nationally and internationally to deliver coaching and training
About you:
To be successful in this role you will have:
  • Demonstrated experience training in a process driven environment
  • Relevant tertiary qualifications
  • Exposure to high-level customer service environment
  • Exceptional time management skills and the ability to work with critical deadlines and time frames
  • High proficiency in MS Office applications
  • Strong interpersonal, written and verbal communication skills
  • Knowledge of new mobile technologies is an advantage
  • Ability to travel autonomously - interstate and international
  • A valid Australian Driver's License, passport and own transportation

This is a terrific opportunity to join an advanced, prominent organisation in an amazing, varied role that will have you seeing the world. If this sounds like you, don't miss out! Click APPLY or contact Manish on 0447710791 to discuss further.