Customer Service Officer

Location: Parramatta
Job Type: Temporary
Reference: JO-1910-186585
Salary: $33 - $34 per hour
people2people are collaborating with the NSW Government who are currently seeking a Customer Service Officer on an 4 month assignment located in Western Sydney

THE ROLE

In this role you will be directly reporting to the Team Leader while assisting the team unit on:
 
  • Guide customers in distress and to provide solutions over the phone.
  •   Handle and resolve high volume inbound customer enquiries in a fast-paced contact centre environment
  •  Triage tasks, refer and escalate complex calls when appropriate
  •   Achieve call handling and closure rate
  •  Input data and maintain up to date records management

ABOUT YOU

To be eligible for this role you must have:
  •  Strong experience in Call/ Contact centre environment
  •   Ability to handle customers in distress
  •  Previous experience in handling high volume inbound & outbound calls
  •  Excellent Communication skills, both written and verbal.