Customer Services Rep/Telemarketer (Part-Time)

Location: Sydney C B D
Job Type: Contract
Reference: JO-1910-186693
Salary: $28 - $30 per hour
The Company:

Based in the heart of Sydney CBD, this large community service organisation's purpose is to help Australians regain their independence. For over 100 years, this charity has made a huge difference to the lives of thousands of Australians.

The Role:

You will report into the Bequest Manager as part of a friendly, close-knit team of six. You will be speaking to past and present supporters of the charity about opportunities for them to leave a bequest (gift in Will). The conversations will be around generating interest for the long-term and will involve a high degree of empathy and emotional intelligence.

Day to day, you will:
  • Make outbound calls to past and present members in order to obtain interest from people in leaving a bequest
  • Keep the CRM database updated and clean
  • Ad hoc administration duties as required
Your Skills & Expertise:
  • Experience working in a customer service call centre environment, ideally (but notessential) within a not for profit organisationThe ability to handle sensitive situations in a mature manner over the telephone
  • Experience in a telemarketing role (This is desirable but not essential)
  • A high level of attention to detail and accuracy in your data entry
  • A strong passion for customer service and helping others
If this sounds like the next step in your career, please APPLY TODAY or call Mark Hampton on 02 8270 9788 for a confidential conversation about your application.