Customer Service Representative

Location: Sydney C B D
Job Type: Temporary
Reference: JO-1910-186273
Salary: $30/hour+super
people2people are collaborating with the NSW Government who are currently seeking a Customer Service Representative on an 4 month assignment located in Inner West.

THE ROLE

In this role you will be directly reporting to the Team Leader while assisting the team unit on:
 
  • Handle and resolve high volume inbound & outbound customer enquiries in a fast-paced contact centre environment
  • Triage tasks, refer and escalate complex calls when appropriate
  • Achieve call handling and closure rate
  • Input data and maintain up to date records management

ABOUT YOU

To be eligible for this role you must have:
Strong experience in Call/ Contact centre environment
  •  Previous experience in handling high volume inbound & outbound calls
  • Excellent Communication skills, both written and verbal.

To apply for the role, click the appropriate link on this page or call Ellen Panayi on 02 8270 9796 for a confidential discussion