Call Centre Representative

Location: St Leonards
Job Type: Temporary
Reference: JO-1910-186572
Salary: $30/hour+super
people2people are collaborating with the NSW Government who are currently seeking a Customer Service Officer on an 6 month assignment located on the North shore


THE ROLE

In this role you will be directly reporting to the Team Leader while assisting the team unit on:
  • Handle and resolve high volume inbound customer enquiries in a fast-paced contact centre environment
  • Triage inquiries, complaints, refer and escalate complex calls when appropriate
  • Organise , maintain and Input data into records management software

ABOUT YOU

To be eligible for this role you must have:
  • Strong experience in Call/ Contact centre environment
  • Previous experience in handling high volume inbound & outbound calls
  • Excellent Communication skills, both written and verbal.

To apply for the role, click the appropriate link on this page or call Ellen Panayi on 02 8270 9796 for a confidential discussion