System Support Analyst

Location: Homebush
Job Type: Contract
Reference: JO-1909-185543
Salary: $28 - $30 per hour
This leading organisation and well-known brand is constantly inspiring the world with new and innovative products every day. With luxury offices in western Sydney positioned amongst a buzzing cafe atmosphere, they offer a 1st class working environment, with exceptional training and mentoring and unlimited growth potential!

As the organisation continues to grow, an opportunity has become available for a System Support Analyst to join their team.

What is the role about?
As a System Support Analyst your responsibilities will include:
·        Provide system support to our partners and internal staff within the Service Division.
·        Liaise between our partners and Head Quarters (HQ) and Regional Headquarters (RHQ) when issues are not resolved quickly
·        Facilitate training, both face to face and remotely.
·        Maintain a good relationship with partners and keep them informed of system tools changes, issues and enhancements
·        Analyse processes causing inefficiencies
·        Educate employees on the change of process
·        Assist in user acceptance testing
·        Assist in user training and user manual creations for new system/function
·        Assist in system implementation and stabilisation
·        Assist the Service Systems Process Innovation PIC
·        Adhere to adhoc request
·        Escalate and raise System Tickets to HQ to fix.

What skills are we looking for?
·        Good system trouble shooting skills in systems
·        An understanding of Web Based Applications and what can effect such applications in relation to performance
·        Experience in customer support
·        Can respond to systems issues when it needs to be fixed urgently.
·        IT Degree (desirable)

What would make you a great candidate?
·        Excellent communication skills, both written and verbal
·        Ability to work independently
·        Desire to learn new technologie
·        Self-motivated with initiative
·        Team player and motivated

If this sounds like you, hit the apply button or contact Manish Jhowry on 0447710791 for more info.