Customer Service Representative

Location: Sydney
Job Type: Contract
Reference: JO-1906-169787
Salary: Up to $52K + super + bonus
The Company

Join this leading financial services company, as a Tier 1 customer service consultant to help manage the inbound calls from customers and members. Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.  
 
The Role
  • Answer inbound calls relating to customer accounts and enquiries
  • Provide product information to customers and update CRM system as needed
  • Troubleshoot issues with your customers
  • Work with call centre KPIs 
  • Have availability to work with a rotating roster bewteen the hours 8am - 8pm Monday - Friday
Your Skills and Expertise 
  • Confident personality
  • Can-do attitude
  • Previous proven retail/hospitality management experience
  • Strong communication skills
  • Strong leadership skills
  • Excellent phone manner and professionally presented 
  • High level of attention to detail and able to prioritise tasks 
If you have come from a hospitality management/retail management or call centre background and are passionate about providing exceptional cuistomer service support please call Sophia Rambaldini for a confidential discussion on 02 8270 9787.

Please note: as this role has potential to be longer than 6 months, we are only able to accept applications from those with full Australian working rights.