Join this leading financial services company, as a Tier 1 customer service consultant to help manage the inbound calls from customers and members. Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.
- Answer inbound calls relating to customer accounts and enquiries
- Provide product information to customers and update CRM system as needed
- Troubleshoot issues with your customers
- Work with call centre KPIs
- Have availability to work with a rotating roster bewteen the hours 8am - 8pm Monday - Friday
- Confident personality
- Can-do attitude
- Previous proven retail/hospitality management experience
- Strong communication skills
- Strong leadership skills
- Excellent phone manner and professionally presented
- High level of attention to detail and able to prioritise tasks
Please note: as this role has potential to be longer than 6 months, we are only able to accept applications from those with full Australian working rights.