Client Support Specialist

Location: Sydney C B D
Job Type: Permanent
Reference: JO-1905-169167
Salary: To $50K- $60K + super
The Company

This rapidly growing health tech organisation specialises in providing support staff to people within the aged-care and disability community. With a focus on improving the lives of Australians, a position has become available as a client support specialist within the team.

The Role

Sitting within the customer engagement team, your day to day responsibilities will include:
  • Being the first point of contact for all enquiries, via phone & email
  • Matching support staff with customers to achieve desired results
  • Meeting daily task requirements and KPIs
  • Proactively looking for ways to improve the customer service experience
  • Using Salesforce to manage tasks and update client/customer details

Key Requirements

To be successful in this role you will have:
  • Previous customer service experience
  • Demonstrable problem solving skills and the ability to multi task
  • Excellent written and verbal communication skills
  • The ability to deal with escalations with an empathetic approach
  • Strong IT skills
  • Experience within the age care/ disability sector will be highly regarded

Benefits

Offering to $55-60k+ super, this is a great opportunity for someone looking to give back and make a difference in their next role! Enjoy an energetic office environment, standard office hours & CBD location.

Please APPLY TODAY through the appropriate link. For any questions, please call Sally Horwood on 8270 9750 quoting the job title.