Help Desk Support

Location: Parramatta
Job Type: Temporary
Reference: JO-1905-169269
Salary: $25.00 - $35.00 per hour
people2people are looking for a Customer service officer to join a busy team in Eastern Creek.

The Role

Assist and advise customers on the use, operation, installation, configuration, diagnosis, troubleshooting, maintenance of Equipment and products sold and leased to B2B.
  • Liaise with customers throughout the fault resolution process, including advice of fault status, solution and negotiation of closures.
  • Initiating and tracking Automation projects and ensuring all automated orders are replenished   
  • Ensuring defined Processes listed in the Automation team inventory are mapped and kept up to date
The Individual
  • Demonstrated understanding of customer service principles and practices
  • Experience in IT help desk support and administration.
  • Previous experience in a fast paced call centre environment with the ability to adapt to changing environments
  • Strong phone contact handling skills and active listening
What's in it for you
  • Valuable experience within an established team giving you live experience with a rare role in today's market.
  • Opportunity to create something out of nothing and apply your previous IT knowledge
  • Opportunity for long term ongoing work
If you are interested in this role please APPLY NOW, or contact Kaajal Khelawan 02 8270 9798.