Customer Care Manager

Location: Homebush
Job Type: Permanent
Reference: JO-1904-168807
Salary: $60000 - $100000 per annum
Company Overview

Our Client is a market-leading global organisation, with an instantly recognisable brand name.
Enjoying a long track-record of success, they have grown to the point of adding an exceptional Customer Service and Sales Manager to their team.

Role Overview and Priorities

Your role will focus on ensuring an exceptional customer experience, via a team of highly engaged Customer Service and Sales Consultants. You'll be responsible for the training & upskilling of a small team of leaders. Driving successful service & sales outcomes will also be a key part of your remit.

What you'll be delivering:
 
  • Hands-on, day to day coaching and upskilling of Team-leaders and Consultants
  • To deliver an exceptional customer service experience that will be delivered by the customer service consultants
  • Proactively build and maintain relationships with internal and external stakeholders.
  • Contribute to the broader operational team through a collaborative approach to sharing coaching experiences & learning.
 
What you'll bring to the role:
 
  • Proven ability to increase customer and employee engagement in a contact centre environment
  • Strong track record of delivering against revenue targets
  • Experience leading a team, developing others and ensuring sustained growth
  • Ability to adapt rapidly to evolving business needs
  • Experience and ability to contribute both strategically and tactically
 
What's in it for you?
  • Exceptional mentoring from one of the best in the business
  • A career-defining role with a highly successful brand
  • International exposure, should that be one of your career objectives
  • Homebush based. Parking provided

Competition for this role will be fierce & fast-moving. Don't delay - connect with us today.