Collections Officer

Location: Auckland
Job Type: Permanent
Reference: JO-1902-167514
Salary: NZD0 - NZD55000.00 per annum
About the company
Our client is a market leader in the personal lending space who has been in operations over 25 years. Their focus is on great customer experience from start to finish.
 
What's in it for you?
  • Long term career growth
  • Collaborative company culture
  • Employee wellness
 
Duties and responsibilities
  • Manage a portfolio of clients of a high value
  • Managing and reducing arrears up to 150 days
  • Built supportive relationship to achieve results by getting the customer back on track
  • Making payment arrangements
  • Handle difficult conversations in a professional manner
  • Tracing, field visits and security reviews
 
Experience needed
  • Experience in finance managing customers with high value debt with a portfolio managed approach
  • A background in credit is essential, and an understanding of consumer credit and associated legislation
 
Personality traits
  • Motivated and results driven
  • Accountable for own success and development
  • Great team player
  • Strong communication skills