Customer Service Officer - Case Management - Inbound Environment

Location: Sydney
Job Type: Temporary
Reference: JO-1809-163958
Salary: $25 - $30 per hour
Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? A global organisation is looking to engage an experienced VOC Case Manager. 


THE ROLE 

An opportunity for a highly personable VOC Case Manager to manage all customer complaints in relations to product failures and provide appropriate remedy in accordance with company policy and adherence to Australian Consumer Law.

Key Responsibilities:
  • Managing Customer warranty claims and complaints 
  • Liaise with internal teams to reach swift resolutions
  • Manage and submit refunds, returns and replacements
  • Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers

ABOUT YOU
  • Minimum 2 years customer service experience
  • Proficient with MS Office applications
  • Passion for customer service and enthusiastic about improving customer experience  
  • Strong attention to detail 
  • Experience with SAP (desirable)
If this sounds like the opportunity for you, do not delay your application and APPLY NOW.