Customer Service Coordinator

Location: Sydney
Job Type: Permanent
Reference: JO-1804-157663
Salary: $50k + super + bonus incentives
The Company:

This global utilities manufacturer are expanding their scope across Australia, experiencing rapid growth. By placing a value on the quality of their service they are now seeking a dedicated Customer Service Coordinator as they continue to develop and reap the rewards of repeat business and recommendations within their niche industry.


The Role:
Reporting to the Office Manager, as a Customer Service Coordinator you will provide excellent customer service and become a valued part of the close-knit team. The role will involve a blend of inbound calls, order processing along with administrative duties.

Duties:
  • Handling incoming calls and answering queries
  • Receiving and processing orders accurately
  • Problem-solving, and prioritising orders/requests.
  • Data entry and updating the system as required
  • Liaising with various internal and external stakeholders

Skills/Experience:
  • Previous phone-based customer service experience
  • Ability to problem-solve
  • High attention to detail
  • Excellent communication skills
  • Experience within the wholesale industry would be desirable but not necessary
  • The ability to build a strong rapport with customers and stakeholders
  • Your personable, and outgoing nature will prove a hit with this hiring manager! 
Benefits:
  • Permanent role
  • $50,000 + super + incentive bonuses 
  • Ongoing training and mentoring
  • Work with a company experiencing significant year on year growth
  • Potential for  career progression
  • Monday - Friday, 8am - 4.00pm, or 9am - 5pm, CBD location
  • Enjoy  drinks amongst a social team with a  very work-hard/play-hard attitude!