- South-East location with parking onsite
- Excellent product discounts on their exciting range.
- Consistent hours, opportunity to get off the tools but still utilise technical knowledge – no more call outs or overtime!
- Up to $75,000 + Super
THE COMPANY:
This is a global, market-leading company who have a long history in creating innovative products for recreational vehicles, boating and professional use.
They pride themselves in making mobile living easy through reliable products, outstanding service, and supporting customers along the way.
THE ROLE:
Reporting to the National Service Manager, the Technical Service Officer is responsible for assisting a wide variety of customers, distributors and service teams with initial troubleshooting.
This opportunity is based at their Clayton service centre and is great opportunity for someone seeking consistent full-time hours - Monday to Friday 8am - 4:30pm (some flexibility in hours available)
Duties will include.
- Facilitating all inbound communications via phone/email to customers (B2B and B2C) in relation to technical faults in the product
- Identifying and advising customers on best-practice technical resolution/fixes through consultation with on-site service team and product manuals
- Identifying, communicating, and implementing process and or product improvements
- Documenting all communication through ticketing app ZenDesk (training to be provided)
ABOUT YOU
To be successful in this position, you will have:
- Previous experience working in technical trade such as refrigeration, HVAC, Air Conditioning, Heating or Electrician in a customer-facing capacity.
- Strong communication and interpersonal skills, you can tailor your communication style between someone who is skilled in this area and someone who is not!
- Ability to accurately diagnose problems over the phone, read manuals and provide solutions to customers.
- Looking to get “off the tools” and transition into a more corporate environment, no more calls outs and overtime.
- Full Time Availability, Monday- Friday.
WHAT'S IN IT FOR YOU?
You will be rewarded with:
- Fantastic lifestyle-orientated culture with a tight-knit team.
- Office, Service Centre and Distribution Centre on site, close to home Clayton location
- Excellent product discounts on company products
- Great social activities, lunch provided once a month!
- Career growth and progression opportunities with a growing, global brand.
- Consistent hours, opportunity to get off the tools but still utilise technical knowledge.
If this sounds like the right fit for you, we are actively recruiting for this position to APPLY NOW via the links provided. To ensure a positive candidate experience, applications will not be accepted via email. Candidates will be contacted via phone or email regarding next steps.
Any further questions can be directed to Jessica Hickey, Senior Consultant – Supply Chain, Logistics and Operations Support at people2people on (03) 9098 7439.
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.