The Business:
Recently securing a significant amount of government grants, this business is experiencing a substantial amount of growth. As a registered training organisation, they assist all types of people to find employment. Providing them with skills and knowledge, you can work with an organisation that prides itself on making a difference.

The Role:
Reporting to the Student Support Manager, your responsibilities will include dealing with student inquiries and the enrolment process from end to end. Specifically:

- Deal with Student inquiries via phone and email
- Investigate and resolve any complaints when appropriate
- Send out enrolment related emails and maintain contact with students through regular follow-ups
- Liaise with the course trainer
- Manage the database with any course and student changes.
- Manage student attendance
- Process cancellation or withdrawal requests
- Issue Awards and Certificates
- Maintain relationships with trainers, colleagues, students, partners, and host organisations

To Be Successful:

- Registered Training Organisation experience is preferred
- Superior customer service skills with the ability to deliver high-quality service
- Excellent written and verbal communication skills
- Ability to engage and encourage students
- Sound computer skills

BENEFITS:

- Hybrid working
- Ability to undertake free courses with the business to enhance your skills
- Bonus leave award yearly
- Future Internal movement available

For more information, or a confidentaion discussion, contact Stephanie Poulos on 02 8270 9763

At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.