THE COMPANY:
This is a global, market-leading company who have a long history in creating innovative products for recreational vehicles, boating, heating, cooling and refrigeration.
They pride themselves in making mobile living easy through reliable products, outstanding service, and supporting customers along the way.
THE ROLE:
An opportunity has arisen for technically orientated person with sound administrative skills and a commitment to customer service to join their busy team.
Reporting to the Service Supervisor, the Technical Officer is responsible for assisting a wide variety of customers and dealers with initial troubleshooting via phone and email.
This opportunity is based at their Clayton office and is a great opportunity for someone looking to take a step forward in their career.
Duties will include:
- Facilitating all inbound communications via phone/email to customers (B2B and B2C) in relation to technical faults in the product
- Identifying and advising customers on best-practice technical resolution/fixes through consultation with on-site service team and product manuals
- Identifying, communicating, and implementing process and or product improvements
ABOUT YOU
To be successful in this position, you will have:
- The successful applicant would ideally have worked in a technical support role and or hold a mechanical/electrical/refrigeration trade qualification.
- Strong communication and interpersonal skills, you can tailor your communication style between someone who is skilled in this area and someone who is not
- The ability to read and understand product manuals.
- Full Time Availability, Monday – Friday.
WHAT'S IN IT FOR YOU?
You will be rewarded with:
- Fantastic lifestyle-orientated culture with a tight-knit team.
- In-depth training to ensure success
- Office, Service Centre and Distribution Centre on site, located in Clayton
- You will be working with a highly supportive, and one-approach team
- Excellent product discounts on company products
- Career growth and progression opportunities with a growing, global brand
- Consistent hours, opportunity to get off the tools but still utilise technical knowledge
If this sounds like the right fit for you, we are actively recruiting for this position to APPLY NOW via the links provided. To ensure a positive candidate experience, applications will not be accepted via email. Candidates will be contacted via phone or email regarding next steps.
Any further questions can be directed to Hope Durham, Recruitment Consultant – Supply Chain, Logistics and Operations Support at people2people on (03) 9098 7439.
If this sounds like the right fit for you, we are actively recruiting for this position to APPLY NOW via the links provided. To ensure a positive candidate experience, applications will not be accepted via email. Candidates will be contacted via phone or email regarding next steps.
Any further questions can be directed to Hope Durham, Recruitment Consultant – Supply Chain, Logistics and Operations Support at people2people on (03) 9098 7439.
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.