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Senior Service Desk Officer - Team Leader

Senior Service Desk Officer - Team Leader
Brisbane, Queensland

Salary:

$0.00 - $95,000.00 Annual

Contract type:

Full Time

Industry:

Information & Communication Technology

Date published:

10-Jul-2023

Get in touch:

Contact Leanne Lazarus 
leanne.lazarus@people2people.com.au   I   07 3118 0125   

About this role

  • Inner CBD suburbs – free onsite parking, café and more
  • Support and troubleshooting for local and remote users
  • $85 – 95k plus super
 
Our client:
 
People2people have partnered with a leading, independent private school whose passion for providing exceptional educational programs for their students while ensuring personal development by providing a range of academic, sporting and cultural activities. They have a rich history with longstanding traditions that have created the foundation for the exceptional education for student, parents and employees…
 
The role:
 
Supervising a small by efficient team, you will be managing escalated complaints, analysing and reporting regarding requests, liaising with 3rd party suppliers, develop and implement policies and procedures while training and mentoring your team. In addition, you will have the opportunity to take on and lead a diverse range of projects while having input into strategy development.
 
Selection criteria:
 
  • Recognised formal qualification in a relevant discipline
  • Proven experience in technical support, IT resolution
  • Demonstrated ability to support PC Operating systems and active directories and MS Office
  • Customer centric approach with highly developed communication / interpersonal skills
  • Strong time management and organisational skills
  • Current valued Blue Card (or willingness to obtain) coupled with a current QLD drivers’ licence
 
Benefits:
 
  • Permanent opportunity within a supportive IT division
  • Diverse range of duties and projects to take on and own
  • Interact and work onsite with end users
  • Customer centric role
  • Leading educational institution
  • No two days will be the same!
 
If you are available immediately with the skills / experience to hit the ground running in this exciting opportunity – APPLY today. If you have any additional questions in relation to this opportunity, please call Leanne Lazarus on (07) 3118 0125 for a confidential discussion today.

At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Interested in learning more about the job?
Get in touch with Leanne Lazarus.

Recruitment Manager, Specialist

leanne.lazarus@people2people.com.au

07 3118 0125


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