- 3 month Temporary position with a potential to extend permanently or contract
- Fast paced and fun environment
- Supportive team and training provided
The Company
It's been described by a number of our Customer Service Specialist as the best onboard and training experience for a new role they have EVER experienced. Come join this leading insurance business, as a customer service consultant to help manage the inbound calls from members. Being the first point of contact for the customers, this is a crucial role within the business. Detailed training and support will be provided to ensure you can be the best at what you do.
The Role
- Be the key person in connecting with members and handling calls through to resolution
- Manage the inbound call volume, keeping the member in mind at all times
- Processing members' insurance estimates and amendments
- Be actively engaged with members to provide them with accurate and timely information on products/services
- Have availability to work with a rotating roster between the hours 8am - 8pm Monday - Friday
Your Skills and Expertise
- A people person who communicates well, especially over the phone
- Motivated and strive for excellence in all they do
- Energised to thrive in a fast paced, fun and supportive team environment
- Strong with your administrative competencies with high computer literacy in Microsoft suite
If you have customer service or call centre background and are passionate about providing exceptional customer service support apply now or please call Aalia for a confidential discussion at aalia@people2people.com.au
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.