Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, world renowned global organisation Samsung Electronics, is looking for experienced, passionate and dedicated customer service professionals.

THE ROLE 

As a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.

Your Key Responsibilities:

• Managing Customer warranty claims and complaints 
• Liaise with internal teams to reach swift resolutions
• Manage and submit refunds, returns and replacements
• Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
• Working through your allocation on a daily basis and close as many cases as possible
• complete all training material on processes, systems and policies

• Minimum 2 years of professional customer service experience
• Have a customer-first attitude
• Professional and dedicated
• Proficient with MS Office applications and PC literate
• Strong attention to detail 
• Experience with SAP (desirable)