- Geebung or Archerfield location with free onsite parking
- Permanent fulltime role
- $55,000 + super
people2people have partnered with a leading organisation in the pest & hygiene sector who maintain a strong, national presence. Their mission is to provide effective services to their clientele with limited environmental impact.
About the role
Reporting to the Customer Care Manager, the purpose of the Customer Care Consultant is to provide a positive experience for clients by ensuring that enquiries and requests are responded to in a courteous and timely manner. In this role your responsibilities will include but not be limited to
- Managing inbound customer service enquiries
- Making outbound calls to existing customers
- Educating customers on the best value service for their needs
- Focusing on customer renewal and booking strategies to ensure you are meeting KPI’s
- Accurately updating and maintaining the organisational CRM with customer information
- Assist with scheduling technicians as and when required
- Ad hoc customer service and administrative duties
To be considered for this position you will have
- Previous experience in a customer service, sales and/or call center environment
- Strong communication and interpersonal skills
- The ability to proactively manage an outbound call stream
- Computer literacy
- Self-motivation and organisational skills
- A customer centric approach
- Experience meeting and exceeding sales KPI’s
- Individual and team bonuses
- Cross training and leadership development opportunities
- Prospect to work below a passionate management team with strong tenure
- Annual salary reviews
- Staff incentives and discounts
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.