Assessment centres

An assessment centre is a type of ‘group interview’ where you participate in a series of exercises under the observation of assessors. They will be looking to determine if you have the required skills and experience for the role, and if you will fit in with the culture and values of the organisation.

• Group discussion
• You will be asked to form groups with your fellow candidates and will be given a topic to discuss or a problem to solve. 
• Role Play
• You will be asked to participate in a simulated work situation such as a client meeting or handling a complaints call. The aim is to give the assessor an indication of how you will behave in a real life work situation. Treat the role-play as you would a real life work situation, ensuring you are professional at all times.
• In-tray Exercise
• You will be asked to complete a series of tasks relevant to the role you are applying for (e.g. replying to an email, collating a report, formatting a document). The assessor is looking for you to demonstrate attention to detail, time management skills and the ability to prioritise.
• Individual interview
  
• You will generally have an opportunity for an individual interview (although this isn’t always the case). Generally it will be a panel interview and will involve competency based questions.