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What is Humble Leadership? How Can It Take Your Business ...

James launched his mid size, Perth furniture business in 2015. The first three years saw a rapid increase in sales and profitability, but something wasn’t quite right in the last two years. There had been an increase in the number of customer complaints. Late deliveries, unfriendly customer service reps, lost sales opportunities and lost customers started to become a trend. Simply stated, James’ business was in trouble.So, James called his managers into a claustrophobic conference room, he wanted answers. "I depend on you people to make this business work!" he barked. "Sales are dropping like a rock, which obviously means someone's not doing their job. We're not leaving this room until I find out who it is!"No one speaks up. Everyone wants to crawl under their chair. James’ not getting answers, but what he doesn't know, is that the answer is right in front of him.What is humble leadership?James’ dictatorial leadership style might have worked when workers had few options and even fewer rights, but it clearly doesn't work now. The simple fact is that in the current employment landscape, workers who report to the "I know more than any of you" manager become resentful. They're less likely to be creative, resourceful or innovative—because in John's world, a mistake isn't a learning experience.That's why an increasing number of business leaders are adopting a new approach, called ‘Humble Leadership.’ Humble leaders recognise their own limitations. They understand that everyone, irrespective of their position within an organisation, have something to contribute.In How Humble Leadership Really Works, Harvard Business Review (HBR) explains how humble leaders (which they call "servant-leaders") develop their businesses by bringing out the best in their employees:"The key, then, is to help people feel purposeful, motivated, and energized so they can bring their best selves to work…To put it bluntly, servant-leaders have the humility, courage, and insight to admit that they can benefit from the expertise of others who have less power than them. They actively seek the ideas and unique contributions of the employees that they serve. This is how servant leaders create a culture of learning, and an atmosphere that encourages followers to become the very best they can."Why Does it Matter?It would be easy to dismiss James’ lack of leadership skills as little more than a source of discomfort for his workers, not something that fundamentally affects the bottom line. The fact is, almost half of employees who work for leaders like James (according to Forbes) are actively considering quitting. This ‘on average’ costs a business anywhere from 50% to 200% of an employee’s annual salary to replace them. What are the principal traits of Humble Leaders?Adopting a humble (ie, inspiring) leadership style, typically means higher employee engagement and increased productivity and profitability. For that reason, it's critically important to understand which traits characterise humble leaders. Although every business and every leader s different, generally, humble leaders share the following 5 traits:They recognise their own limitations: one of the main reasons for start up business failures, is leaders who think they can "do it all." From finances to IT to marketing, these leaders assume their leadership position makes them ‘al things to all people’. As a result, they tend to make costly mistakes that place their businesses in jeopardy. Humble leaders have the courage and self awareness to understand when and where they need guidance and advice, and they're not afraid to ask for it.They seek out talent in their workers: because humble leaders know what they don't know, they make a conscious effort to seek those skill sets in their employees. They're more likely to carefully assess employee skills at the time of hiring, and through ongoing performance evaluations. For this reason, they know to whom they can turn when they need help solving problems.They inspire their employees: workers want to perform at their optimal level when their manager acknowledges the contributions they have made. Humble leaders have no problem ‘sharing the spotlight’. This inspires employees to work collaboratively and give their very best to a team effort.They promote a culture of learning: because humble leaders can admit their own shortcomings, their employees are more likely to acknowledge gaps in their own skill sets. This inspires them to seek out training opportunities to advance their knowledge and their careers. Humble leaders are more likely to make those training and career opportunities available to their staff, promoting a culture of continual learning and improvement.They listen: the best leaders listen more than they talk. Their role in meetings, for example, tends to be that of a facilitator who articulates the nature of a problem, actively listens to attendees' solutions and guides the discussion to consensus. This ensures not only the best solution, but also the buy in necessary to implement change.ConclusionA humble leadership style could be argued, is about ‘doing the right thing,’ looking after workers and respecting their contributions. Effectively leveraged and implemented, humble leadership can be a game changer for your business, reducing employee attrition, while increasing productivity and profitability.

Posted by Kim Padmore | min read

p2p News

STRIDE’ing out in Style at people2people’s 15th Birthday Celebration

people2people opened its doors on 2 February 2005. There were five of us with a big vision in a small office in Sydney. That vision was to provide professional recruitment services based on relationships, not just transactions. It was about the customer journey, understanding that often candidates became clients and clients became candidates, and our role was to partner with people throughout their careers. As founders, we knew that by putting people first, delivering outstanding service and fostering strong relationships, our fledgling business would flourish.Fast forward fifteen years to 2020 (boy how time flies!) and flourish it has. Now with eight offices across two countries, 110 staff and many of Australia and New Zealand’s best-known employers on our client list, people2people has a lot to be proud of.Recently we brought the whole team together in Sydney to celebrate our 15th birthday and the inaugural STRIDE Awards. A gala dinner was held at the Sydney Intercontinental Hotel. It was a marriage of the Oscars – red carpet, black tie, evening gowns, champagne, gourmet dinner – and the Brownlow Medal (or Dally M for the Rugby League fans) with the fairest and best player on the field over the entire season named, as determined by the number of votes they received throughout the year. And there was of course cake – after all, what’s a birthday without cake?What are the STRIDE Awards? STRIDE is the acronym used to reflect our values. The values were unearthed during a process that involved the whole company. We wanted a shared understanding of “why we do what we do” and “how we do it”. Not wanting to lose sight of what we stood for when we started the company, it was important, with the geographical expansion and larger workforce, that we maintained our inclusive culture and unique style.STRIDE stands for Strength, Teamwork, Respect, Integrity, Drive, and, Enterprise. It is now part of our everyday lexicon. Each month staff members vote for a colleague based on one of our values. And at this event, our Grand Champion of STRIDE was crowned. Congratulations to our Shared Services Business Partner, Janet Gebre. You certainly are our super-hardworking superstar!Several other awards were given out on the night and if you keep an eye on our social media posts, you will see the photos of the winners and learn why they were the chosen ones.One Award which deserves a special mention is the ‘Maria Mexis Client Service’ Award. Maria was one of the five original team members in that office in 2005. Sadly, she lost her battle with cancer early last year. There was barely a dry eye in the room when Stathy, Maria’s husband and Christine, her twin sister presented the Award, named in Maria’s honour. Maria truly embodied the STRIDE values. The inaugural winner of this Award was Bianca Luck, Director and Contract Accounting Specialist. Congratulations Bianca!Bianca’s tribute to her former colleague and friend was heart-warming:“Maria didn’t manage her clients’ expectations; she exceeded them. She personalised her service to suit each client. She worked with passion, vigour and speed. Her professionalism was never questioned and she treated everyone with respect at all times. Her long-term philosophy on recruitment never wavered ... She was resilient and worked hard to be her clients’ number one and exclusivity was always paid back in return. It meant the absolute world to me that I won this year’s award. I miss you Maria.”Traditions are an important part of an organisation’s history. We have always had staff awards however, with our first STRIDE Awards, we have written a new chapter. We look forward to handing out more STRIDE Awards in years to come as we continue to celebrate our hard-working team members, who continue to deliver exceptional service to our candidates and clients.