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The Art of Emailing

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by Hayley Coghill

about 1 year ago

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Are you frustrated checking your emails every morning? 

According to a recent study by the Radicati Group, most of us will send and receive 140 business-related emails a day, by 2018. Many of these emails contain important information or specific questions which require answers. 

The person only answers two of your questions, when you had asked three 

This results in having to send another email or calling them to follow up (and hopefully they answer their phone!). When in doubt pick up the phone. But if you are on the receiving end of an email, make sure you read over your email before replying, to make sure you are sending all of the required information. 

Not reading the last line of an email 

Have you ever noticed that no one reads the last line of your email? The suggestion here would be to make sure you do not put anything important at the end of an email. This includes requests, questions or invitations. 

Replying when not necessary 

How many of you get frustrated by people who reply unnecessarily to your emails? It takes up room in your mail box. Know when to reply to an email. If a person has taken time to respond to you and give you information, you should respond with a thank you. However it someone thanks you, it is not always necessary to send an email back saying ‘You’re welcome’. 

Putting too much information in an email 

When an email gets to a certain length, it is time to pick up the phone. Why waste your time and the other person’s by writing a lengthy email when you could just phone them. Also, be careful with using email as a way to avoid difficult conversations. Rob Asghar says, “Others won’t respect you if you initiate difficult conversations and confrontations over email rather than face-to-face or over the phone.” 

Not putting enough information in an email 

On the opposite spectrum, at times, people often do not put enough information in their emails. Perhaps someone wants you to meet them at a café on Monday, but they don’t tell you what time. Or maybe someone needs something from you but they don’t explain what it is or why. Consider the statistic from the beginning of this blog; 140 business-related emails a day by 2018. Emails = Frustration So try and make life a little easier for you and your email recipient by taking into consideration some of these tips!

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